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Frequently Asked Questions
Answers to the questions we get most. Can't find yours? Reach out on WhatsApp or use the Report an Issue page.
Orders & Delivery
Most bundles land within 10–60 minutes of a successful payment. Delivery times can vary depending on network congestion and the recipient's line status. If it's been longer than 2 hours, use Track Order or reach us via the Report an Issue page with your reference number.
Unfortunately, no. Once a bundle is delivered to the number you entered at checkout, it can't be recalled or refunded — this is standard across all data resellers, since the network provider treats the transaction as complete. Please double-check the recipient number carefully before confirming payment.
MTN places brand-new SIMs under a temporary "new-beneficiary freeze" that blocks bulk/reseller data delivery for a short window. If you're on MTN and unsure whether a new number can be served, use the "New number? Verify it can be served first" check in the checkout flow before you buy — it tells you instantly whether to proceed or wait.
MTN, Telecel, and AT (AirtelTigo). Pick your network on the home page or dashboard, choose a bundle size, and check out.
Payments & Wallet
Payments are processed securely through Paystack — you can pay with Mobile Money or a debit/credit card. Registered members can also top up a wallet and pay from wallet balance for faster checkout with no extra fees. Guests can only pay directly via Paystack per order.
No — wallet payments have no extra fees. Topping up your wallet via Paystack does include a small processing fee (shown clearly before you confirm), but spending from an existing wallet balance is completely free.
Deposits usually reflect instantly. If a payment went through on your end but your balance hasn't changed after a few minutes, go to Report an Issue and include your Paystack reference number — we'll trace and credit it.
No — wallets are only available to registered members, since a balance needs an account to be tied to. Guests can still buy bundles and result checkers by paying per-order through Paystack. Creating a free account takes under a minute if you'd like wallet access.
Result Checkers
Choose WASSCE (WAEC) or BECE on the Result Checkers page, enter the phone number to send it to, and pay. Your serial number and PIN are delivered instantly by SMS and shown on screen — keep both safe, they're what you'll enter on the official WAEC results portal.
If you're logged in, your serial and PIN are also saved to your History tab on the Result Checkers page, where you can tap "Resend SMS" any time. Guest purchases show the details on-screen right after payment — save or screenshot them, since there's no account to look them up again later.
Account & Access
No — data bundles and result checkers can both be bought as a guest, paying directly via Paystack. Creating a free account additionally gets you a wallet for fee-free repeat purchases, order history, and faster checkout.
On the login page, use "Forgot password" to reset it via SMS or email verification, whichever you registered with. If you no longer have access to either, contact us through Report an Issue so we can verify your identity manually.
No. Public social media advertising (Facebook, Instagram, TikTok, Twitter/X, Snapchat, YouTube, or similar) is not permitted for reseller accounts. Sharing is allowed only via direct WhatsApp messages and word of mouth to people you know personally. Accounts found advertising publicly are blocked and terminated without warning — see the full rule in your dashboard.

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Still need help?
Our team responds fast on WhatsApp, or you can file a formal report with your order reference.
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EasyGiG

Fast, affordable data bundles for all networks in Ghana. No stress, no delays.

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